Privacy Policy

1. Introduction

1.1 This Privacy Policy explains how Unicorn Solutions B.V. (KVK 91709946), operating under the trade name MyEarHaven (“the Company,” “we,” “us,” or “our”), collects, uses, and shares your personal data when you visit or interact with our website www.myearhaven.com (the “Site”).

1.2 The Company is committed to protecting personal data in accordance with the General Data Protection Regulation (GDPR) and the Uitvoeringswet AVG. By using our Site, you acknowledge the practices described herein.

2. Data Controller

2.1 Name & Address

Legal Entity: Unicorn Solutions B.V. (KVK 91709946)

Trade Name: MyEarHaven

Registered Address: De Nieuwe Erven 3, 5431 NV Cuijk, The Netherlands

2.2 Contact
For privacy-related inquiries, email legal@myearhaven.com.

3. Personal Data We Collect

3.1 Data You Provide

Order Data: Name, shipping/billing address, payment details, phone number, email.

Account Data: Login credentials and profile preferences if you create an account.

Communication: Feedback, customer support queries, or attachments you send us.

3.2 Data Collected Automatically

Device & Usage: IP address, browser details, referring URLs, pages viewed, etc.

Cookies & Tracking: See Section 10 for details on how we use cookies to analyze traffic and personalize experiences.

3.3 Data from Third Parties

Payment Processors: Transaction confirmations from Shopify, PayPal, etc.

AI Developer: If you use third-party software with our AI earphones, we may receive limited device diagnostics for support, but do not control their full data practices.

3.4 Children’s Data
Our Site and products are not intended for users under 16 without parental consent.

4. Purpose & Legal Basis for Processing

4.1 Contractual Obligation (Art. 6(1)(b) GDPR)
Processing necessary to fulfill orders, provide customer service, and handle returns.

4.2 Legal Obligations (Art. 6(1)(c) GDPR)
Compliance with Dutch/EU laws, such as tax/accounting requirements.

4.3 Legitimate Interests (Art. 6(1)(f) GDPR)

Enhancing user experience, detecting fraud or misuse, and improving website performance.

Limited direct marketing within reason, balanced against your rights.

4.4 Consent (Art. 6(1)(a) GDPR)

Sending newsletters or promotional emails if you opt in.

Using non-essential cookies if local law requires explicit permission.

5. How We Use Personal Data

5.1 Providing Services
Processing orders, shipping products, and offering after-sales support.

5.2 Communications
Sending order confirmations, responding to inquiries, and providing product updates.

5.3 Marketing
If you consent, sending promotional offers or newsletters. You can unsubscribe at any time.

5.4 Analytics & Performance
Monitoring how visitors navigate the Site, optimizing content, and measuring ad performance.

5.5 Legal & Compliance
Meeting statutory obligations, preventing fraud, enforcing our rights, and cooperating with lawful requests.

6. Disclosure of Personal Data

6.1 Service Providers
Shopify, payment gateways, and logistics partners who process data only under GDPR-compliant agreements.

6.2 Third-Party AI Developer
If you engage with the developer’s translation app for AI earphones, their privacy policy governs. We are not liable for third-party data handling.

6.3 Business Transfers
In case of a merger, acquisition, or asset sale, personal data may be transferred under confidentiality and legal safeguards.

6.4 Legal Requirements
We may disclose personal data to comply with lawful obligations or protect the rights and safety of the Company, our customers, or the public.

7. International Data Transfers

We may transfer personal data outside the EEA using appropriate safeguards (e.g., Standard Contractual Clauses) or recognized adequacy decisions.
For more info, contact legal@myearhaven.com.

8. Data Retention

8.1 Order Data
Retained for at least 7 years to fulfill tax and legal obligations.

8.2 Marketing Data
Stored until you unsubscribe or it becomes irrelevant.

8.3 Support Inquiries
Retained as needed to resolve issues and comply with record-keeping requirements.

9. Your Rights

9.1 Access & Rectification
Request a copy of your personal data or correct inaccuracies.

9.2 Erasure & Restriction
Under certain conditions, request deletion or limit processing.

9.3 Data Portability
Receive your data in a machine-readable format if processing is based on consent or contract.

9.4 Object & Withdraw Consent
Object to certain processing or opt out of marketing at any time.

9.5 Complaint
You have the right to lodge a complaint with the Autoriteit Persoonsgegevens or your local supervisory authority if you believe your data rights are violated.

Contact legal@myearhaven.com to exercise these rights.

10. Cookies & Tracking

10.1 Types of Cookies
Essential (site functionality), analytics (traffic measurement), marketing (ad targeting).

10.2 Consent & Opt-Out
We obtain your consent for non-essential cookies. You can manage preferences via our cookie banner or your browser settings.

10.3 Third-Party Tools
Services like Google Analytics or Facebook Ads may place their own cookies. See their respective privacy notices for details.

11. Security Measures

We use technical safeguards (SSL encryption, secure hosting) and organizational measures (access controls) to protect your data. While we strive to ensure robust security, no system is infallible.

12. External Links

Our Site may contain links to external websites or services. We are not responsible for the privacy practices or content of those sites.

13. Changes to This Policy

13.1 We may update this Privacy Policy from time to time. The latest version will be posted at www.myearhaven.com.

13.2 If changes are material, we may notify you by email or prominent notice on the Site prior to such changes taking effect.

14. Contact Us

14.1 For privacy-related concerns, please contact:

Unicorn Solutions B.V. (trading under “MyEarHaven”)
De Nieuwe Erven 3, 5431 NV Cuijk, The Netherlands
legal@myearhaven.com

14.2 We typically respond within one month, or sooner if required by law.