General Terms and Conditions

1. TERMS & CONDITIONS

1. Definitions

1.1 Company: These Terms and Conditions (“T&Cs”) are issued by Unicorn Solutions B.V., a Dutch private limited liability company (KVK No. 91709946) operating under the trade name “MyEarHaven” (hereinafter referred to as “the Company,” “we,” “us,” or “our”).
The Company’s registered address is De Nieuwe Erven 3, 5431 NV Cuijk, The Netherlands.
1.2 Customer:Any individual or legal entity purchasing or ordering a product through our website (www.myearhaven.com) or entering into any contract with the Company.
1.3 Product(s): AI-powered translating earphones, accessories, and related items sold by the Company, including any software/app required to operate or configure these Products.
1.4 Third-Party Developer: The external developer or service provider of the AI configuration app (ShenZen Xuanji Artificial Intelligence Technology Co.,Ltd.) that Customers may be required to install on a smartphone or other device for the Product’s functionality.
1.5 Agreement: Any contract between the Company and the Customer concluded through the Company’s website (www.myearhaven.com) or other sales channels, including these Terms and Conditions.
1.6 Written or In Writing: Communication by email, via the website interface, or by other digital means that can be stored for subsequent reference.
1.7 Force Majeure: Circumstances beyond the Company’s reasonable control, including but not limited to natural disasters, strikes, labor disputes, war, terrorism, pandemics, government interventions, customs delays, or major disruptions in transport/logistics.

2. Applicability & Acceptance

2.1 These Terms and Conditions (“T&Cs”) apply to all quotations, offers, and Agreements concerning the sale, supply, and delivery of Products by Unicorn Solutions B.V. (trading as “MyEarHaven”) to the Customer.
2.2 By placing an order, the Customer confirms having read, understood, and agreed to these T&Cs.
2.3 The Company expressly rejects any general or specific terms or conditions proposed by the Customer that deviate from or conflict with these T&Cs.
2.4 The Company may amend these T&Cs from time to time. Any changes shall take effect after being published on the Company’s website and will apply only to Agreements concluded after such publication.

3. Product Description & Third-Party Software

3.1 The Company sells AI-powered translating earphones that may rely on a third-party app for language configuration and real-time translations. This app is developed and maintained by an external party (ShenZen Xuanji Artificial Intelligence Technology Co.,Ltd.). The Company does not control this third party’s terms, privacy policy, or functionality.
3.2 The Company makes no representations or warranties about the availability, reliability, or functionality of the third-party developer’s app or website.
3.3 Configuration & Languages: The Customer acknowledges that the third-party app may only be available for configuration (user interface) in a limited set of languages (currently 17). However, once configured, the AI engine can support up to 144+ spoken languages for real-time translation, subject to device compatibility and network availability. The Company is not responsible if the Customer does not speak or understand the required UI language(s) to navigate the app, or if certain languages are not fully supported offline.
3.4 Certain functionalities (e.g., real-time translation, voice recognition, text-to-speech) may be restricted or may not work optimally, depending on the Customer’s device, internet connection, or the third-party app’s limitations.
3.5 The Customer is strongly advised to review the developer’s (ShenZen Xuanji Artificial Intelligence Technology Co.,Ltd.) documentation, if available, on www.xuanjiai.cn (note: content is in Chinese), as well as the applicable privacy policy and terms of service before installing or using the app. The Company shall not be liable for any use, misuse, or data processing conducted by the third-party developer.
3.6 CE Certification & Chemical-Free: Where stated in the product listing, the Product is CE-certified and utilizes chemical-free materials in line with EU safety standards. This does not guarantee allergen-free or irritation-free usage for every individual. The Customer is advised to consult the product listing or contact us if known allergies or sensitivities may be relevant.

4. AI & Translation Accuracy Disclaimer

4.1 The earphones use evolving AI technology for real-time translation. The Company does not guarantee 100% accuracy, speed, or reliability.
4.2 The Company disclaims liability for:

Inaccurate translations;
Delays in speech recognition or text/audio output;
Incomplete transcriptions;
Errors due to fast speech, accents, or dialects.

4.3 The Customer acknowledges that real-time translation may experience delays (several seconds or more) and that repeated prompts or reconfiguration may be required to improve accuracy.
4.4 The Customer must not rely on the Product for legally, medically, or otherwise critical communications. The Company shall not be liable for direct or indirect damages arising from translation errors or misinterpretations.

5. Limited Liability for Third-Party App & Data Processing

5.1 The third-party developer of the app may collect personal or usage data. The Company has no control or oversight over this.
5.2 The Company is not responsible for any data breaches, privacy violations, or mishandling of data by the third-party developer.
5.3 If the Customer has complaints regarding the app’s performance or data collection, they should contact the third-party developer directly.
5.4 The Company’s own data processing on www.myearhaven.com and is in accordance with the General Data Protection Regulation (GDPR) and Dutch law (Uitvoeringswet AVG).It's also governed by our Privacy Policy (see Section 10 below).
5.5 The Company advises the Customer to carefully read the terms and privacy policy provided by the third-party developer (ShenZen Xuanji Artificial Intelligence Technology Co.,Ltd.) —if available at [www.xuanjiai.cn]—to understand how data is collected and used.

6. Prices & Payment

6.1 Product prices are listed on the Company’s website. The Company will clearly indicate whether prices are inclusive or exclusive of VAT. The Company reserves the right to change prices at any time. The price indicated at the time of purchase is binding.
6.2 Payment must be made via the provided payment methods. The Company may require full payment before dispatching any Products.
6.3 If a payment dispute arises, the Customer must promptly inform the Company. Failure to pay may result in order cancellation or the Company pursuing legal remedies.

7. Shipping, Suppliers & Delivery

7.1 Any stated shipping times are estimates and not guaranteed.
7.2 Deliveries may be affected by factors beyond the Company’s control, such as customs checks, local holidays, or logistics bottlenecks.
7.3 The Company is not liable for delays caused by third parties, customs clearance, or force majeure events.
7.4 Customs duties or import taxes are the Customer’s responsibility, unless otherwise stated in writing.
7.5 The Customer may be required to communicate with the shipping carrier for updates or address verification. The Company is not responsible for incorrect addresses provided by the Customer.

8. Right of Withdrawal (Return Policy)

8.1 Statutory Cooling-Off Period: Under Dutch and EU law (see Article 6:230o of the Dutch Civil Code and Directive 2011/83/EU), consumers generally have 14 calendar days to withdraw from a distance-selling contract without giving any reason.
8.2 Exceptions - Hygiene Products: If the Product is of a hygienic nature (e.g., in-ear devices) and the packaging seal has been opened, the right of withdrawal may be voided, in accordance with Article 6:230p BW (Dutch Civil Code) and relevant EU directives.
8.3 Manufacturing Defects: The Company accepts returns or exchanges only if the Product is defective upon receipt (e.g., does not power on, no sound, clear manufacturing flaw). The Customer must notify the Company within the legal cooling-off period or within a reasonable time after discovering the defect.
8.4 Evidence of Defect: The Company may request photo or video evidence of the defect before authorizing a return (RMA procedure).
8.5 Exclusions: Complaints related to the third-party app’s performance (e.g., translation errors or limited language availability) are not grounds for a hardware return.
8.6 Return Procedure: The Customer must contact the Company’s customer service via email at returns@myearhaven.com to request a return authorization. The Company will provide instructions for returning the Product.
8.7 Refund: If the return is accepted, the Company will refund the purchase price (and initial shipping costs, if legally required) within 14 days of receiving the returned Product or proof of its return.
8.8 More Information: See ACM – www.acm.nl/en and Business.gov.nl for additional details on the legal cooling-off period and distance selling.

9. Warranty

9.1 The Company does not provide a warranty beyond the statutory warranty rights under Dutch law, which apply to manufacturing defects. For consumers in the European Union, a minimum 2-year statutory guarantee may also apply to product conformity under EU directives, depending on the relevant national implementation.
9.2 The Company cannot guarantee any specific performance related to the third-party app/software ( ShenZen Xuanji Artificial Intelligence Technology Co.,Ltd. ).
9.3 If the Customer believes the Product is defective, they must contact the Company promptly. The Company will assess whether the defect is due to a manufacturing issue or results from misuse, normal wear and tear, or software incompatibility.
9.4 Any additional or third-party warranties mentioned on the Product packaging are the responsibility of the original manufacturer or third-party vendor.
9.5 When the Company sells outside the EU, local consumer protection laws may provide different or additional warranty rights. In such cases, the Company will comply with applicable laws in the country of sale.

10. Limitation of Liability

10.1 The Company’s liability for direct damages under any Agreement is limited to the purchase price paid by the Customer.
10.2 The Company is not liable for indirect or consequential damages, including lost profits, loss of data, or intangible harm, except in cases of willful misconduct or gross negligence by the Company.
10.3 The Company is not liable for damages arising from:

Improper use, installation, or modification of the Product;
Reliance on third-party software beyond the Company’s control;
Translation errors or inaccuracies caused by the AI engine;
Delays or disruptions due to force majeure events.

11. Force Majeure

11.1 In the event of force majeure, the Company’s obligations are suspended for the duration of the force majeure.
11.2 If the force majeure situation lasts longer than two (2) months, either party may terminate the Agreement without any obligation to pay compensation.
11.3 Force majeure includes, but is not limited to: natural disasters, strikes, war, terrorism, pandemics, government measures, customs delays, or any unforeseen events that hinder normal business operations.

12. Intellectual Property

12.1 All trademarks, trade names, logos, and intellectual property rights associated with the Product or used on the Company’s website belong to their respective owners.
12.2 The Customer acquires no rights to these by purchasing the Product.
12.3 The Customer shall not reproduce, distribute, or otherwise exploit any intellectual property related to the Product or the third-party software, unless permitted by law or with prior written permission.

13. Privacy & Data Protection

13.1 The Company processes personal data on its own website in accordance with the GDPR (EU Regulation 2016/679) and Dutch AVG. See the Company’s Privacy Policy for details.
13.2 The Company is not responsible for any personal data processing by the Third-Party Developer (ShenZen Xuanji Artificial Intelligence Technology Co.,Ltd.) of the AI configuration app or by other third parties involved in providing specific Product features.
13.3 The Customer is advised to carefully review the third-party app’s (ShenZen Xuanji Artificial Intelligence Technology Co.,Ltd.) privacy policy and terms, if available on [www.xuanjiai.cn].

14. Governing Law & Disputes

14.1 All Agreements and these T&Cs are governed by Dutch law.
14.2 Any disputes shall be submitted to the competent court in the district where the Company has its statutory seat, unless mandatory law dictates otherwise.
14.3 Consumers may also use the Online Dispute Resolution (ODR) platform provided by the European Commission, available at: http://ec.europa.eu/consumers/odr.

15. Final Provisions

15.1 If any provision of these T&Cs is deemed invalid or unenforceable by a competent authority, the remaining provisions will remain in full force and effect.
15.2 These T&Cs were last updated on 28-03-2025. The most recent version is always available on our website.
15.3 In all cases not covered by these T&Cs, the Company will act in the spirit of the law and these T&Cs.

16. Safety & Usage Disclaimers

16.1 Safe Volume Levels: The Customer should use earphones at moderate volume levels to avoid potential hearing damage.
16.2 Not for Hazardous Environments: The Product should not be used in situations requiring full situational awareness (e.g., driving, operating heavy machinery) if such use impairs attention or if local laws prohibit earphone use.
16.3 Charging & Battery Safety: Use only compatible chargers and power sources. The Company is not responsible for damage caused by misuse of charging equipment.
16.4 Child Safety: The Product is not a toy. Keep it away from small children or pets to prevent choking or other hazards.
16.5 Water Resistance & IPX7 Rating: The Product is rated IPX7 water-resistant, indicating it can withstand sweat, rain, and light splashes if used in accordance with the manufacturer’s guidelines. This rating does not constitute an unconditional guarantee of immunity to water damage under all circumstances. The Customer is advised to avoid prolonged submersion or usage outside recommended guidelines. The Company shall bear no liability for damage resulting from misuse, deep submersion, or failure to follow proper care instructions regarding water exposure.
16.6 AI Limitations: As stated in §4, AI translations may be inaccurate. Do not rely on them for emergency or life-critical situations.

17. Third-party links and informational content

17.1 Certain content made available on this website, including but not limited to blog posts, product comparisons, and informational articles, may contain links to third-party websites or references to third-party products, services, or brand names. These references are provided solely for informational purposes and to assist users in making well-informed decisions.
17.2 We are not affiliated with, endorsed by, or sponsored by any third-party companies, products, or websites mentioned in our content, unless explicitly stated. All third-party trademarks, brand names, and product names are the property of their respective owners.
17.3 We strive to ensure that the information we share is accurate and current at the time of publication. However, we do not warrant or guarantee the completeness, reliability, or continued accuracy of third-party content or links. Users are responsible for conducting their own research before making any decisions based on this information.
17.4 MyEarHaven accepts no liability for the content, privacy policies, or practices of third-party websites or products referenced on our platform. Accessing or relying on third-party information linked or mentioned on this website is done entirely at the user's own risk.

Conclusion

By placing an order through www.myearhaven.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions on behalf of Unicorn Solutions B.V., operating under the trade name MyEarHaven. If you have any questions or concerns regarding these Terms, please contact us at legal@myearhaven.com for assistance.